SHIPPING & DELIVERY
**DELIVERY TIME THAT MAY BE AFFECTED BY COVID-19**
Our team will try our best to get your jewels sent to you as quickly as possible. All orders are sent via Australia Post which are still currently running as per normal. However, we are not responsible for any delays during this uncertain time. Particularly for international orders, please check your local delivery services for more information about the current delivery status.
Please visit the Australia Post updates on delivery here:
We use Australia Post Standard Parcel Post for all packages. We offer FREE TRACKED SHIPPING for all orders from $60 and over. Free shipping is automatically applied at checkout.
For orders under $60.00 AUD we offer flat rate tracked standard delivery for $9.00.
Standard Tracked delivery with signature option is available for $10.50.
Need it sooner? Express delivery is available for a flat rate of $12.00.
*Shipping costs are subject to change without notice.
Expected delivery times*
Metro Areas: 2-5 Business Days after dispatch.
Regional Areas: 7-10 Business Days after dispatch.
If you are unsure if your area is Metro or Regional, please click this link here and enter 4115 in the 'from' section and your nominated postcode or suburb in the 'to' section.
Delivery with Signature
If you are not at home and your parcel requires a signature, Australia Post will leave a calling card advising you to collect your parcel from your local post office.
Please allow at least 1 to 2 business days to process your order. We will do our very best to have your order dispatched on the same day of purchase. Please allow 2-3 processing days for hand made items.
Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch. We apologise for the inconvenience!
Once your parcel has been dispatched, your tracking information will be sent via email on the day that orders are shipped out. Èsah and Co is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required.
FREE WORLDWIDE TRACKED SHIPPING for orders over $90. We use Australian Standard International Parcel Post for all international orders.
Orders Under $90.00 AUD - $15.00 AUD TRACKED SHIPPING
Orders Over $90.00 AUD - FREE STANDARD TRACKED SHIPPING
EUROPE & OTHER COUNTRIES
For orders under $90.00 AUD, we charge a flat rate of $20.00 AUD for all UK, Europe & Other countries.
The above timeframes are not guaranteed and delays may occur beyond our control. Èsah and Co is not responsible for any delays in receiving your parcel.