FAQs

How long will it take to receive my order?

We use Australia Post to deliver all of your orders worldwide and send from our Brisbane HQ. Domestic packages sent through standard shipping can take from 3 - 7 days depending on your location. Express delivery can take 2 - 5 days across Australia. Fulfilment of your order will take 1 - 2 days and up to 3 days during peak seasons.  

International orders

We try our best to get your gems to you as soon as possible! Please allow up to 14 days for your gems to arrive. We unfortunately cannot control any delays made by customs and declarations. 

For all orders, get an estimate delivery time via the AusPost Delivery Calculator. 

For further information and specific details on Esah and Co delivery and shipping fees click here.

 

What are the terms and conditions of your 210-day guarantee?

We are so confident in the quality of our range that we offer a 210 day guarantee on any of our stainless steel pieces. You get 210 days to return your jewellery if you have any issues with discoloration, breaks or quality. This does not include rings due to the nature of rings coming into contact with hard services more frequently, however if the ring breaks or the stone falls out we’ve got you covered! The guarantee is void if any discoloration or damage such as scratches are caused by negligence of proper care. For more information on proper jewellery care please click here.  For further information on our 210 day guarantee policy please click here.

 

What materials do you use?

We use a combination of brass, copper and stainless steel for all of our jewellery. All of our jewellery are electroplated in colour. Our collection of pendant necklaces are double coated in 18K gold which strengthens resistance to tarnishing. To ensure the longevity of your pieces please keep away from water/moisture. The oils in products such as perfume, moisturiser, fake tan, sunscreen etc can harm the colour plating of our products. 

 

Does Stainless Steel last longer?

Yes. Our stainless steel collections are made with 316L Stainless steel which is one of the most durable, tarnish resistant yet affordable materials used for jewellery. Stainless steel holds elements that improve its resistance to harsh conditions and high temperatures. Our stainless steel designs are proven to be suitable for everyday wear and can be worn in the shower. Like all other metals, it is recommended to polish stainless jewellery to avoid harsher chemicals such as perfume, lotion or salt/pool water to avoid the gold plating from fading quicker. With proper care, stainless steel jewellery can last a lifetime. 

 

What do you mean by tarnish resistant?

Our tarnish resistant items are double coated and electroplated  with 18k and 14k gold. This means that the base metal is coated with gold twice to strengthen the colour and shine of the metal. Double coated jewellery can withstand more exposure to moisture. With proper jewellery care, your jewels will last much longer than standard coated jewellery. 

 

A style is out of stock, when will it be available again?

Some of our styles are exclusive and are available in small batches. We are constantly bringing in new collections so keep a look out! In some cases we may release a surprise restock of our best sellers. Shoot us a message here and our team will get back to you about restocks. 

 

How do I join ESAH VIP? How do I use my points?

Launch our VIP program by clicking on the shopping bag icon floating on the bottom right of our website. Alternatively you can find ESAH VIP loyalty program in our menu. You'll need to create a member account to access, track and claim your rewards. All you'll need is to enter your name, your address and birthday (you'll get a voucher on your special day!) and you're ready to go! 

 

Can I use my voucher multiple times?

No. At this point our vouchers are a one-time-use only. Our vouchers are generated as a personalized code you enter in the discount section of the check out page.