How long will it take to receive my order?
We use Australia Post to deliver all of your orders worldwide and send from Brisbane. Domestic packages sent through standard shipping can take from 3 - 7 days depending on your location. Express delivery can take 2 - 5 days across Australia. If you'd like to know definite estimate delivery times please use the Australia Post Shipping Calculator here. Please note shipping time frames DO NOT include fulfilment time frames.
Fulfilment of your order will take 1 - 2 days and up to 3 days during peak seasons. We do our best to fulfil your order on the same day but we are a one man team so thank you for your patience💖
International orders
We try our best to get your jewellery to you as soon as possible! Please allow up to 14 days for your gems to arrive. We unfortunately cannot control any delays made by customs and declarations.
For all orders, get an estimate delivery time via the AusPost Delivery Calculator.
For further information and specific details on Esah and Co delivery and shipping fees click here.
What are the terms and conditions of your 1-year warranty?
We are so confident in the quality of our range that we offer a 1-year warranty on any of our stainless-steel pieces. You get 12 months to return your jewellery if you have any issues with discoloration, breaks or quality. The 1-year warranty is valid from the date of purchase. This does not include rings due to the nature of rings coming into contact with hard surfaces more frequently, however if the ring breaks or the stone falls out, we’ve got you covered! The guarantee is void if any discoloration or damage such as scratches or snapped chains that are caused by negligence of proper care. However, we are understanding that things happen, so we are more than happy to help out! Please send us an email at hello@esahandco.com with your name, order number and clear photos of your faulty/ damaged pieces.
For more information on proper jewellery care please click here. For further information on our 1-year warranty policy please click here.
Sterling Silver warranty
Sterling silver is well-known to be a precious metal, however, it is very delicate in its nature. Sterling silver is 'easier' to manipulate which therefore means jewellery makers have the freedom to make more intricate designs compared to stainless steel. This means extra care needs to be taken in order for your sterling silver pieces to last a lifetime. We recommend that gold-plated sterling silver is not to be worn regularly in the shower as harsh chemicals from products that may be used will affect the colouring as well as inducing product build up in certain areas. Warranty will be void if negligence is suspected from photos.
I don't have a Paw Print to upload, what can I do?
Simply send us a clear photo of your pet's paw or nose, and we will create the artwork for you. You can upload PNG or JPEG files when creating your custom engraved pieces.
What materials do you use?
We use only the highest grade of 316L stainless steel and S295 sterling silver. All of our jewellery is plated with the latest way of plating called PVD (Physical Vapor Deposition). Stainless steel is hypo-allergenic and is one of the most durable metals, which means it is not only skin-friendly, but is a reliable and quality alternative to real gold. Sterling silver is considered a precious metal. As it is a 'softer' metal, it enables us to produce more detailed designs, whereas stainless steel is harder to work with. Sterling silver is tarnish resistant and hypo-allergenic, however due to its' 'precious' nature, it is best to keep sterling silver away from harsh chemicals to avoid the gold from fading.
Does Stainless Steel last longer?
Yes. Our stainless-steel collections are made with 316L Stainless steel, which is one of the most durable, tarnish resistant yet affordable materials used for jewellery. Stainless steel holds elements that improve its resistance to harsh conditions and high temperatures. Our stainless-steel designs are proven to be suitable for everyday wear and can be worn in the shower or at the gym. Like all other metals, it is recommended to polish stainless jewellery to avoid harsher chemicals such as perfume, lotion or salt/pool water to avoid the gold plating from discolouration. With proper care, stainless steel jewellery can last a lifetime.
What do you mean by tarnish resistant?
All our jewelry are made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition). This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly and uses a vacuum coating process, resulting in an extremely durable finish.
This means that our jewellery is 100% waterproof so do your daily routine without having to take it off! You can wear your jewellery in the shower, in the pool, to the gym and at the beach, they will never tarnish!
A style is out of stock, when will it be available again?
Some of our styles are exclusive and are available in small batches. We are constantly bringing in new collections so keep a look out! In some cases we may release a surprise restock of our best sellers. Shoot us a message in our chat box and our team will get back to you about restocks.
How do I join ESAH VIP? How do I use my points?
Launch our VIP program by clicking on the shopping bag icon floating on the bottom right of our website. Alternatively you can find ESAH VIP loyalty program in our menu. You'll need to create a member account to access, track and claim your rewards. All you'll need is to enter your name, your address and birthday (you'll get a voucher on your special day!) and you're ready to go!
Can I use my voucher multiple times?
No. At this point our vouchers are a one-time-use only. Our vouchers are generated as a personalized code you enter in the discount section of the check out page.
Do you do wholesale orders?
We are so pleased to know you're keen to spread the value of self-affirming jewellery! Please send us an email at hello@esahandco.com and we will be in touch with you shortly with further details. We are so excited to work with you!
